Eloura Holdings Pty Ltd and its related and associated bodies corporate (us, we, our) have developed this Privacy Policy in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy governs how we collect, store, use and share your personal information. This Privacy Policy applies to information provided to us whether via this website (website) or any other means and explains how we will comply with the Australian Privacy Principles under the Privacy Act.
Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the website and the parent or guardian will be responsible for appropriately supervising the person’s use of the website.
If you have questions or would like more information on our practices and Privacy Policy, you can contact us by using our details set out at the end of this policy and on our website at www.eloura.com.au
What personal information do we collect?
When you contact us or use any of our services, the kinds of personal information we collect include:
We do not collect any sensitive information, which is subject to additional requirements under the Privacy Act, such as information about your:
If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. We may collect information when you call us, send us an email or letter, visit our offices, or when you enter into an agreement to use our services.
We may also collect personal information from third parties such as your representatives or publicly available sources of information. We only collect information that is reasonably necessary to help us provide our services to you. Those purposes include:
If someone other than you provides us with your personal information that we did not ask for and we determine that we could have collected this information from you, we will notify you, as soon as practicable. However, we will not notify you if to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully destroy or make that personal information anonymous.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
Cookies
When you visit our website the server may attach a “cookie” to your computer’s memory. “Cookies” allow us to track and store information on how you use the website and the pages that may be of most interest.
We may use cookies from occasionally to:
This information may be used to provide users of your computer with information that we think may interest the users of your computer. However, this information is not linked to any personal information you may provide and cannot be used to identify you. You may be able to configure your computer so that it disables “cookies” or refuse to accept them. However, disabling cookies may affect your experience on our website and you might not be able to use certain functions.
Use and disclosure of information
We will use your personal information for the primary purpose of providing you with our services, and for purposes for which you would reasonably expect us to use that information, including sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose. To provide our services to you, we may share your personal information to our third-party service providers, such as partners, data suppliers, registries and custodians. We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.
In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.
You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.
Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us and we will take all reasonable steps to correct it within a reasonable time.
Third parties and your information
We will only use personal information as set out in this Privacy Policy unless we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.
When we share your personal information with third parties, including our service providers, we will do everything reasonably possible to make sure that:
Although our website may link directly to third-party websites (known as linked sites) we do not run these sites. You should always read the privacy policy that applies to any linked site. We are not responsible for the content or practices of any linked sites or their privacy policies.
Disclosure of information overseas
We do not generally share some of your personal information with some of our service providers overseas to fulfil the purposes set out in this Privacy Policy, for example to:
Storage and security
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us (see below).
We will only store your personal information for as long as we need it for the reasons given in this privacy policy or to meet our legal and regulatory responsibilities. If we no longer need your personal information, we will take reasonable steps to destroy it or make it anonymous, in accordance with our document and information retention policy, unless we are required under Australian law or a court or tribunal order to retain it,
Unfortunately, data security can be breached. If this happens, we have in place procedures to quickly investigate the incident and see if your personal information has been leaked. If necessary, we will tell anyone affected in line with the requirements of the mandatory data.
Access to information we hold about you
You can ask to see the personal information we hold about you. We will respond to your request within a reasonable period of time and, where it is reasonable and practical, we will give you access to the information in the format you requested, and as allowed by the Privacy Act. You may request this information by writing to:
Privacy Officer, Eloura Holdings Ptd Ltd
L1, 65 Roberts Road, Greenacre NSW 2190
or by email at info@eloura.com.au
We may charge a reasonable fee for the work involved in providing you with this information and for any associated costs.
When contacting us you have the option to either not identify yourself or to use a pseudonym, provided this is practical for us to communicate with you that way.
Complaints information
If you have a complaint or concern about this Privacy Policy, or if you think we may not have met our responsibilities under the Privacy Act, please contact us using our details above. We will respond to all questions and concerns within a reasonable time.
If you are unhappy with how we handled your complaint, you can refer your complaint with the Australian Information Commissioner at this site: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
Variation
We may change the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that keep up to date with any changes. By continuing to use our website or our services, you are agreeing to any changes. To see the most current privacy policy, please visit our website or contact us using our details above.